Refund Policy

At Accouture, we prioritize customer satisfaction and aim to provide a seamless shopping experience. In the event that you are not entirely satisfied with your purchase, we have formulated a transparent refund policy to ensure a fair and straightforward process. Please review the following terms carefully:

1. Eligibility for Refunds:

   • You may be eligible for a refund under the following circumstances:
     • Received damaged or defective products.
     • Incorrect items delivered.
     • Non-receipt of the product within the specified delivery time.
     • Cancellation of an order as per the terms outlined in our Cancellation Policy.

2. Refund Process:

   • To initiate a refund, please reach out to our customer support team within 7 days of receiving the product. You can contact us via email at support@accouture.in or call our toll-free number [mention your toll-free number here].
   • Provide necessary order details, purchase information, and a brief explanation of the reason for the refund request.
   • Our team will assess your request and guide you through the further steps of the refund process.

3. Refund Amount and Method:

   • The refund amount will be processed based on the original payment method used during the purchase.
   • Please note that the refund may be subject to deductions for any transaction charges or fees.
   • The refund process typically takes 5-10 business days from the date of approval of the refund.

4. Product Return:

   • In cases where the return of the product is necessary, our customer support team will provide you with detailed instructions on the return process.
   • The product must be returned in its original condition with all the tags, packaging, and accessories intact.

5. Non-Refundable Items:

   • Certain items, including but not limited to personalized products, perishable goods, and items marked as non-refundable, may not be eligible for refunds. Please check the product description for specific refund terms before making a purchase.

6. Communication of Refund Status:

   • Our team will keep you updated on the status of your refund request via email or phone. Kindly ensure that your contact information is accurate and up to date.

Please note that by placing an order with Accouture, you agree to comply with the terms and conditions of this refund policy.

For any further assistance or queries, please do not hesitate to contact our dedicated customer support team. We are committed to providing you with the best possible service and support.

Thank you for choosing Accouture!

Team Accouture

[Date of Policy Establishment: 3/10/2023]